This Privacy Policy explains how bm55 collects, uses, stores, and protects the personal data of players who register and use the bm55 online casino and sports betting platform. bm55 is committed to handling your personal information with transparency, care, and in full compliance with the data protection obligations imposed by its international gaming license. Please read this policy carefully before creating a bm55 account.
Six core commitments that define how bm55 handles your personal information. These highlights do not replace the full policy — all players should read the complete document below.
bm55 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your name, CNIC details, contact information, and financial data are used only for the purposes described in this policy — never to generate revenue from third-party advertisers.
All data transmitted between your device and the bm55 platform is protected using TLS 1.3 / 256-bit SSL encryption. This is the same standard used by major Pakistani banks including HBL and UBL. Your login credentials, payment details, and personal information are encrypted in transit at all times.
Registered bm55 players have the right to access the personal data held about them, request corrections to inaccurate information, and — in applicable circumstances — request deletion of their data. Data subject requests are processed within 30 days of receipt by the bm55 compliance team.
bm55 collects only the personal data that is strictly necessary for the purposes described in this policy — registration, KYC compliance, payment processing, fraud prevention, responsible gaming, and customer support. Data collection is not maximised beyond what is operationally and legally required.
If you have opted in to bm55 marketing communications, you may withdraw that consent at any time via Account Settings or by contacting bm55 support. Marketing opt-out requests are processed within 10 business days. Transactional communications related to your account cannot be opted out of while your account remains active.
bm55 does not hold your personal data indefinitely. Retention periods are defined by regulatory and legal obligations — typically 5 years from account closure for financial and KYC records as required by the applicable AML compliance framework. Data not subject to mandatory retention is deleted once its purpose is fulfilled.
This Privacy Policy is issued by the Operator of the bm55 platform — the legal entity holding the international gaming license under which bm55.cam operates (hereinafter referred to as "bm55", "we", "us", or "our"). bm55 is the data controller in respect of personal data collected from players and visitors to the bm55 platform.
bm55 is an online casino and sports betting platform operated at the domain bm55.cam, serving players primarily in Pakistan. The platform offers casino games, live dealer tables, and sports betting markets — including comprehensive coverage of PSL and international cricket — to registered players aged 21 and above.
Data Controller Contact: For all privacy-related enquiries, data subject requests, and complaints regarding bm55's handling of your personal data, please contact the bm55 Data Protection team at: [email protected] (plain text — not a link). Please include "Privacy Request" in the subject line of your email.
bm55 collects the following categories of personal data from registered players and, to a more limited extent, from visitors to the bm55 platform:
bm55 collects personal data through the following methods:
bm55 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact details, username |
| KYC identity and age verification | CNIC copy, date of birth, address, mobile number |
| Processing deposits and withdrawals | Payment method details, transaction history |
| AML / fraud prevention and compliance | Identity data, financial data, IP address, gaming activity |
| Delivering casino and sports betting services | Account data, gaming activity data, technical data |
| Responsible gaming monitoring and tools | Gaming activity, deposit/withdrawal history, self-exclusion status |
| Customer support and complaint handling | Communications data, account data, transaction history |
| Security — detecting unauthorised access | IP address, login timestamps, device data, session tokens |
| Marketing (where you have opted in) | Contact details, gaming preferences, bonus eligibility |
| Platform analytics and improvement | Anonymised/aggregated gaming and technical data only |
bm55 processes your personal data on the following legal bases:
bm55 does not sell your personal data. bm55 shares your personal data only in the following circumstances:
bm55 engages third-party service providers who process personal data on bm55's behalf under binding data processing agreements. These include: game software providers (for game delivery and RNG certification), payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT processing services), KYC/identity verification providers, customer support platform providers, and cloud infrastructure and security providers. All service providers are contractually prohibited from using your data for any purpose other than providing the contracted service to bm55.
bm55 may disclose personal data to regulatory authorities, law enforcement agencies, gaming licensing authorities, or financial intelligence units where required to do so by applicable law, court order, or the terms of its gaming license. Such disclosures are made only to the extent required and will be reported to you where legally permitted.
Where bm55 participates in a shared responsible gaming self-exclusion scheme, basic account identifiers may be shared with other participating operators solely for the purpose of enforcing your self-exclusion across the scheme. No gaming history or financial data is shared for this purpose.
No Third-Party Marketing Sharing: bm55 does not share your contact details, gaming history, or financial data with any third-party marketing company, affiliate network, or data broker. Your data is used only for the purposes described in this policy.
As bm55 operates under an international gaming license and engages service providers located in multiple jurisdictions, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, bm55 ensures that appropriate safeguards are in place to protect your data, including contractual clauses requiring service providers to maintain data protection standards equivalent to those applicable under bm55's licensing framework.
If you wish to obtain further information about the specific safeguards applied to international transfers of your personal data, please contact the bm55 Data Protection team at [email protected].
bm55 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Security measures currently in place at bm55 include:
Despite these measures, no internet transmission or electronic storage system is completely secure. bm55 cannot guarantee absolute security of data transmitted over the internet. Players are encouraged to use strong unique passwords and enable 2FA on their bm55 accounts.
bm55 retains your personal data for as long as is necessary for the purposes described in this policy, subject to the following retention periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| KYC / identity documents (CNIC) | 5 years from account closure | AML regulatory requirement |
| Financial transaction records | 5 years from account closure | AML / gaming license requirement |
| Gaming activity logs | 5 years from account closure | Gaming license / dispute resolution |
| Customer support communications | 3 years from last interaction | Legitimate interest / legal claims |
| Marketing consent records | Duration of consent + 2 years | Legal obligation (proof of consent) |
| Technical / device / IP logs | 12 months from collection | Security / fraud prevention |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gaming obligation |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data that can no longer identify you individually may be retained for platform analytics purposes.
bm55 uses cookies and similar tracking technologies on the platform. The types of cookies used by bm55 are:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent the bm55 platform from functioning correctly and may prevent you from accessing your account.
As a bm55 player, you have the following rights in respect of the personal data bm55 holds about you. To exercise any of these rights, please contact the bm55 Data Protection team at [email protected] with the subject line "Privacy Request — [Right Being Exercised]". All requests are acknowledged within 48 hours and processed within 30 calendar days.
Request a copy of all personal data bm55 holds about you, including the categories of data, purposes of processing, and recipients.
Request correction of any inaccurate or incomplete personal data bm55 holds about you. Identity-linked data changes require supporting documentation.
Request deletion of your personal data in applicable circumstances. Note that data subject to mandatory AML retention periods cannot be deleted until those periods expire.
Request that bm55 limits the processing of your personal data in certain circumstances, such as while a data accuracy dispute is under investigation.
Request a machine-readable copy of the personal data you have provided to bm55, where technically feasible, for transfer to another service provider.
Object to bm55's processing of your personal data for direct marketing purposes. Marketing opt-outs are processed within 10 business days without exception.
The bm55 platform is strictly restricted to persons aged 21 years and above. bm55 does not knowingly collect personal data from individuals under the age of 21. Age is verified as part of the mandatory KYC process using a valid Pakistani CNIC.
If bm55 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be securely deleted to the extent permitted by AML retention requirements, and any deposits received from the account will be returned to the relevant payment method where technically possible.
If you believe a person under the age of 21 has registered a bm55 account, please contact [email protected] immediately.
bm55 processes gaming activity data and account behaviour data for responsible gaming purposes — specifically to identify patterns that may indicate problematic gambling behaviour and to give effect to responsible gaming tools requested by players. This processing is carried out under the legal basis of legitimate interests (protection of player welfare) and compliance with responsible gaming obligations imposed by bm55's gaming license.
Where a player requests self-exclusion, bm55 retains a record of that self-exclusion for the full exclusion period plus five additional years. This retention is necessary to prevent the inadvertent re-activation of accounts belonging to self-excluded players and to comply with responsible gaming obligations under the applicable licensing framework.
Self-exclusion records are not used for any marketing purpose and are not shared with third parties except where required by a shared exclusion scheme as described in Section 6.3 above. For more information on responsible gaming tools available at bm55, please visit our Responsible Gaming page.
bm55 reserves the right to update, amend, or replace this Privacy Policy at any time. Where changes are material — affecting the purposes for which your data is processed, the categories of data collected, or your rights — bm55 will notify registered players via email to the address on record, or via an in-platform notification displayed upon login, at least 14 days before the changes take effect.
The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Continued use of the bm55 platform following the effective date of an updated Privacy Policy constitutes your acceptance of the updated policy. If you do not accept the updated policy, you must cease using the platform and contact bm55 support to close your account.
For any questions, concerns, or formal requests regarding this Privacy Policy or bm55's handling of your personal data, please contact the bm55 Data Protection team using the details below:
Regulatory Complaints: If you are not satisfied with bm55's response to a privacy concern or data subject request, you have the right to escalate the matter to the relevant regulatory authority under bm55's applicable gaming license or to any data protection supervisory authority with jurisdiction over bm55's operations. Please contact [email protected] for information on the applicable regulatory contact details.
800+ certified games, PSL cricket betting, JazzCash & EasyPaisa payments — on a licensed platform built for Pakistani players aged 21 and above.
Create Your bm55 Account Read Terms & ConditionsAll bm55 services are restricted to adults aged 21 and over. Age is verified during KYC using a valid Pakistani CNIC. Gambling is entertainment — never wager more than you can comfortably afford to lose. Responsible gaming tools including deposit limits and self-exclusion are available from within your bm55 account. Visit our Responsible Gaming page for further guidance.